Account Creation Specialist
Date: Dec 19, 2024
Location: Provo, UT, Provo, 00014896
Company: NRG
The Role: As an Account Creation Specialist, your primary responsibility is to aid Direct to Home Sales representatives during the customer onboarding process. You will communicate via calls/emails as the rep has questions during the process, experiences error(s), or needs assistance with updating information. A background check will be conducted upon consideration for hire.
Starting pay: $17.75/hr + $1 for Spanish speaking agents
Training start date: February 10th
Essential Functions/Responsibilities:
- Answer calls/emails from internal Vivint employees
- Troubleshoot sales tools/apps (No experience needed with tools prior to training)
- Answer questions regarding standard sales processes at Vivint
- Help to promote a trusted partnership with the sales force and advocate for them and the customer when necessary
Required Skills:
- Proficient communication skills (verbal and written)
- Friendly disposition – White glove Customer Service
- Excellent problem-solving skills to determine the best plan of action
- Must be able to multi-task while using different internal programs
- Ability to adapt to system/process changes quickly while retaining new information
- Knowledge of Microsoft Office applications (Teams, Outlook, Excel etc.)
- Knowledge of Salesforce is preferred, but not necessarily required.
Minimum Requirements:
- Must be at least 18 years of age
- Ability to pass a background check
- Be able to type a minimum of 35 wpm
- Must be able to work 2 Saturdays per month
- If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write up (behavioral, attendance, etc.)
- Been in current position minimum of 90 days.
Required Working Conditions:
- Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.?
- Have a quiet and private location from which to work?
- Must be able to provide your own equipment. This entails:
- A computer (laptop or desktop) no older than 5-7 years
- (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)?
- Computer must run Windows 10 or higher
- Computer must have at least 8 GB RAM, 16 GB recommended
- Computer must have a webcam.
- A USB wired headset equipped with a microphone.?
- Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds?
- Must have a wired internet connection
- A second monitor is strongly recommended if a laptop is being used
- An external mouse (if using a laptop)
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.