Customer Loyalty Specialist (Logan, UT)

Ready to kickstart your career with a nationally recognized leader in smart home technology? Join Vivint's Customer Loyalty Team— where you’ll use your problem‑solving, communication, and service skills to retain customers, resolve concerns, and strengthen long-term loyalty. 

Why You’ll Love it Here: 

We’re committed to providing best‑in‑class benefits that support your physical, emotional, and financial well-being. 

• Monday – Friday schedule (No Weekend) 

• Paid, hands-on training in a positive on-site work environment 

• Comprehensive Medical, Dental, and Vision – coverage starts Day One 

• Potential Tuition Reimbursement – Up to $5,250 Annually 

• Free daily lunch & drinks onsite 

• Flexible paid time-off + paid holidays 

• 401(k) with 100% company match up to 6% 

• Employee Stock Purchase Plan (ESPP)  

• Supportive, inclusive culture with Employee Resource Groups 

• Community outreach & volunteer opportunities 

Compensation:  

• Starting Rate $17.75/hour base pay + commission opportunities 

• • Average Commissions: $650/month 

• • Top Commissions: $1200/month+ 

• Career Growth: Potential to earn up to $19.25/hr + commission within your 1st year based on performance 

Schedules:  

• Training: Monday – Friday 8:30am – 4:30pm (3 Weeks) 

• Hours of Operation: Monday – Friday 6:00am – 7:00pm 

Day in the Life:  

Customer Loyalty Specialists act as advocates, strengthening confidence in our smart home solutions while ensuring customers feel heard, understood, and supported.  

• De-escalate challenging situations with empathy and professionalism 

• Use strong problem-solving skills to identify the root cause & provide smart solutions 

• Retain new and end‑of‑term customers by presenting tailored renewal and savings options 

• Build genuine rapport through confident communication and active listening 

• Support customers calling in with product or service inquiries 

• Promote eligible savings opportunities for customers through Vivint’s business partners 

• Navigate multiple systems quickly while maintaining accuracy and customer focus 

• Collaborate with supervisors and performance specialists for consistent coaching and growth 

What We’re Looking For:  

We’re looking for motivated, customer‑focused individuals who thrive in a fast‑paced environment and are driven to make a meaningful impact. 

• Strong Communicators: Confident, clear, and able to build trust quickly

• Problem Solvers: Naturally curious and skilled at finding creative, customer‑centered solutions

• Calm Under Pressure: Able to de‑escalate tough situations with empathy and professionalism

• Goal‑Oriented & Coachable: Motivated by growth, feedback, and achieving performance targets

What Will Help You Thrive in this Role?  

You will thrive in this role by bringing energy, confidence, and a genuine passion for helping customers feel supported and understood. 

• Sales & communication skills (or willingness to learn) 

• Strategic thinking and self‑motivation 

• Calm, confident de-escalation 

• Delivering exceptional customer service 

• Strong verbal & written communication 

• System navigation & computer proficiency (40+ WPM) 

• Ability to learn smart home technology 

• Thriving in a fast-paced, goal-oriented environment 

Minimum Requirements:  

• Must be able to reliably commute to our Logan, UT office 

• Must be at least 18 years old 

Ready to transform your career? Apply today to join the Vivint team!  

If you are a current employee, please notify your manager that you are applying prior to applying.