Website Manager

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

Job Description:
We are seeking a highly skilled and experienced Website Manager to own our website strategy, content publishing and site health. The ideal candidate will have a minimum of 5-7 years of experience in website management, with a proven track record of successfully updating content, conducting AB testing, ensuring quality assurance, optimizing UX/UI design, making design enhancements and recommendations, and implementing accessibility standards.
 

Essential Duties/Responsibilities:
Operations:

• Develop and execute the website strategy to drive user engagement, supporting marketing campaigns, digital sales and existing customer interactions with our brand
• Update and maintain website content to ensure accuracy and relevance
• For operational enhancements/improvements; identify, solution, and ensure digital best practices are employed and implemented
• Adhere to brand guidelines that are in place to grow the Direct Energy brand and ensure consistent visual experience across digital properties
• Remain current on the latest technology, interactive tools, industry trends, content management, usability and design methodologies
• Conduct AB testing to optimize user experience and conversion rates for various user tasks
• Perform quality assurance checks to ensure the website functions smoothly and efficiently
• Optimize UX/UI design to enhance user experience and drive engagement
• Implement accessibility standards to ensure the website is inclusive and user-friendly for all individuals
• Collaborate with cross-functional teams to align website goals with overall business objectives
• Stay up-to-date on industry trends and best practices in website management, proactively bringing forward ideas for testing and implementation
• Proactively employ tactics to test and implement bug fixes, drive enhancements based on data
• As required, partner closely with IT, product owners, designers and others within digital teams to ensure consistent and effective user centric journeys across digital platforms
• Develop strong relationships across corporate teams to collaboratively build scalable solutions that can be easily applied across regions
• Evaluate and implement various web tools to drive better performance of digital properties
• Perform other dutiess as assigned

Working Conditions:

• Remote or hybrid available
• Open office environment
• Some overtime required as special projects arise

Minimum Qualifications:

• Post Secondary Degree or equivalent, and minimum of 7-10 years of experience in website management
• Proficiency with enterprise content management systems

Preferred Qualifications:

• Experience using Adobe Target, Launch, SEMRush, Contentsquare
• 5-7 years experience with Adobe Experience Manager
• Proven experience in updating website content, conducting AB testing, ensuring quality assurance, optimizing UX/UI design, and implementing accessibility standards
• Strong attention to detail and ability to work in a fast-paced environment
• Excellent communication, presentation and teamwork skills
• Ability to prioritize tasks and meet deadlines effectively
• Proficiency in analytics tools like Google Analytics, Adobe Analytics, and Power BI
• Microsoft Office Suite

Additional Knowledge, Skills and Abilities:

• Strong project management and collaborative skills
• Good time management skills
• Desire to make a difference for the environment

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

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